Last Updated: 09/10/2026
At Urban Home Renovation, we respect your privacy and understand the importance of protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you visit https://urbanhomerenovation.com/, submit an enquiry, or communicate with our team about home renovation services.
By using our website, you acknowledge the data practices described in this policy. Where consent is required by applicable law, we will request it separately.
1. Information We Collect
We may collect personal information that you voluntarily provide when completing a contact form, requesting a consultation, or communicating with us.
This information may include your name, email address, phone number, postal or PIN code, selected service, property location, and renovation requirements.
If you choose to share additional information, we may also receive details about your project, budget, preferences, photographs, floor plans, or other materials relevant to your enquiry.
When you visit our website, certain technical information, such as your IP address, browser type, device information, and website activity, may also be processed through our hosting infrastructure or enabled website tools.
2. How We Use Your Information
We use personal information for legitimate business and service-related purposes, subject to applicable legal requirements.
These purposes may include responding to enquiries, arranging consultations, understanding renovation requirements, preparing estimates, coordinating agreed services, and communicating important project information.
Information may also be used to maintain customer records, respond to questions or complaints, improve website functionality, protect website security, and comply with applicable legal obligations.
We will not use personal information for unrelated purposes without providing any additional notice or obtaining consent where required.
3. Enquiry Forms and Communication
When you submit an enquiry through our website, we use the information provided to review your request and contact you about the services you are interested in.
Our team may communicate with you by telephone, email, or another communication channel you have chosen or authorised.
If you communicate with us through an available website chatbot, your messages and contact details may be processed to respond to your request.
Submitting an enquiry does not automatically subscribe you to promotional communications.
4. Marketing Communications
With your consent where required, we may send information about our renovation services, relevant updates, or promotional offers.
You may opt out of marketing communications at any time by following the instructions provided in the message or contacting our team.
Choosing not to receive marketing communications will not prevent us from contacting you about an existing enquiry, confirmed appointment, or ongoing renovation project where communication remains necessary.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functions, understand website performance, and improve the visitor experience.
Depending on the tools enabled on the website, these technologies may help us understand how visitors access pages, navigate the website, and interact with content.
Some website functions or analytics services may involve third-party technology providers.
You can manage or restrict cookies through your browser settings. Where required by applicable law, we will provide appropriate notice and consent choices for non-essential technologies.
Disabling certain cookies may affect the functionality of some website features.
6. Sharing Your Information
We may share personal information with authorised service providers or business partners when reasonably necessary to respond to an enquiry, support website operations, or deliver an agreed renovation service.
Depending on the service involved, these parties may include website hosting providers, communication service providers, technical support providers, and professionals assisting with a renovation project.
We expect service providers handling information on our behalf to use it only for authorised purposes and maintain appropriate confidentiality and security safeguards.
We may also disclose information where required by applicable law, a lawful government request, or a valid legal process.
We do not authorise third parties to use information entrusted to them for our services for their own unrelated marketing purposes without an appropriate legal basis.
7. Data Security
We recognise the importance of protecting personal information from unauthorised access, misuse, alteration, disclosure, or loss.
We take reasonable technical and organisational steps appropriate to the information we handle and the risks involved.
However, no website, electronic communication method, or digital storage system can be guaranteed to be completely secure.
We encourage visitors to avoid submitting unnecessary confidential or sensitive information through general enquiry forms.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, maintaining relevant project records, and meeting applicable legal or contractual obligations.
Retention periods may vary depending on the nature of the information, the status of a customer relationship, and legal requirements.
When information is no longer required, we will take appropriate steps to delete or securely dispose of it, or anonymise it where suitable.
9. Your Privacy Rights
Subject to applicable data protection laws, you may have rights relating to personal information we hold about you.
These may include requesting access to information about its processing, asking for inaccurate information to be corrected, requesting deletion where legally available, withdrawing consent, and raising concerns about how your information is handled.
You may also have additional rights under applicable Indian data protection legislation as the relevant provisions come into force.
Requests can be submitted through the privacy contact details provided below.
We may need to verify your identity before processing certain requests and may retain information where continued retention is required or permitted by law.
10. Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent by contacting us.
We will take appropriate steps to stop the affected processing, subject to any lawful grounds for continued use or retention.
Withdrawal of consent will not affect processing that was lawful before the withdrawal.
In some circumstances, withdrawing consent may limit our ability to respond to a request or provide a service that depends on the relevant information.
11. Third-Party Websites and Services
Our website may contain links to social media platforms, external websites, or other third-party services.
These third parties operate independently and may have their own privacy policies and information-handling practices.
Urban Home Renovation is not responsible for the privacy practices of websites or services that we do not operate or control.
We recommend reviewing the privacy policies of third-party platforms before providing personal information.
12. International Data Processing
Some technology or service providers used to operate a website may process or store information outside India.
Where such processing occurs, we will take steps to comply with applicable legal requirements governing international transfers of personal information.
Any restrictions or safeguards required by law will be considered when selecting and using relevant service providers.
13. Children’s Privacy
Our website and renovation services are intended primarily for adults seeking information about residential renovation projects.
We do not intentionally seek to collect personal information directly from children.
If we become aware that personal information relating to a child has been collected without the consent or other authorisation required by applicable law, we will take appropriate steps to address the situation.
Parents or guardians who have concerns about information submitted by a child may contact us using the details below.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website functionality, data-handling practices, or applicable legal requirements.
Any updated version will be published on this page with a revised date.
Where a change requires additional notice or consent under applicable law, we will take the necessary steps.
We encourage visitors to review this policy periodically to stay informed about how their information is handled.
15. Contact Us and Privacy Concerns
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or want to raise a concern about the handling of your information, please contact us.
Urban Home Renovation
Website: https://urbanhomerenovation.com/
Location: Mumbai, Maharashtra, India
Phone: +91 97686 17531
Email: [email protected]
Contact Page: https://urbanhomerenovation.com/contact/
We will review privacy-related requests and respond in accordance with applicable legal requirements.
